Help for Current Students

Need a little help? Find out below about all the help available to you as a student at Staffordshire University’s Digital Institute London. Don’t worry, if you can’t find what you’re looking for you can contact us on the details below and we will be happy to help you with your query.

Student Help Desk

Staffordshire University London Student Help Desk is your first point of contact for advice and support in all matters, from course-relate enquires to personal issues such a mental health and wellbeing,

If you have any questions, our Student Support and Information Administrator will be able to help you or signpost you with such things as:

  • General information
  • Internet access and general IT issues
  • Course-related issues
  • Student safety
  • Student identity cards and replacements
  • Financial difficulties
  • Access to specialist services
  • Appointment bookings with Institute Service Managers or specialist teams.

Visit us: Monday –Friday 9am until 5pm (outside term time, staffed desk hours will vary)

Call us: 0800 1951799.

Email us: DILStudenthelpdesk@staffs.ac.uk

Extended service: Monday to Thursday: 17:00 to 20:00

Saturday and Sunday 10:00 to 13:00

Call us on: 01782 294751

Student Support and Services

At Staffordshire University London we have a team of professionals that will support you through your personal an academic journey from the moment you become a student until your graduation. We have a range of support services available on-site in London delivered remotely from our friendly team of experts Staffordshire. Whatever the concern, issue or question, we are here to help.

supporting our london students

Academic Skills

The Academic Skills team can help you develop techniques to learn effectively, produce your assignments and improve your work to reach your full potential.

For the London Campus Soo Plant is a designated member of the team who you should contact for initial advice.

The team can help you with

– Assignment structure and Academic Writing

– Critical Thinking

– Effective Reading

– Planning your work and Time Management

– Digital capabilities

Book an appointment

Careers and Personal Development

For more information on careers and personal development, visit our advice pages below.

To find out more on information about Unitemps and what current job opportunities are available with them, click here.

find out more

Virtual Internships

Key Links

At Staffordshire University, we have an established support network for our students, which has been extended to Digital Institute London. Below are links to some of the most commonly visited support information pages.

Here East

Student ID Cards

The University issues every student with a student ID card.  This card has a number of important uses and is valid for the expected duration of your course:

  • Personal identification when you are on University premises
  • Access to Staffordshire University London
  • It is your Staffordshire University Library Card
  • It is also your Student Union NUS card to allow you access to SUSU Buildings and voting in Union elections
  • Some retailers and businesses will offer discount on production of a valid NUS card, please see important note below*
  • It is your Unicard (for cashless payments on campus)

See below for FAQs regarding your student ID card.

A student ID card can only be issued if we have a photograph of you. Please log-on to your e:VisionStaffs portal to upload a photo.

On campus full-time students will collect their student ID card during face-to-face enrolment.

On campus new part-time students will collect their student ID card during face-to-face enrolment

On campus continuing part-time students will have their student ID cards posted to their registered home address upon completion of online enrolment.

This is usually due to one of the following reasons:

  • You have not yet enrolled on your course – please ensure you have enrolled on your course by logging into your e:VisionStaffs portal.
  • We do not have your photograph – you can check this by logging into your e:VisionStaffs portal.
  • The card has been posted to an address you have since moved from. It is important you notify us of any change of address. Please check we have your up-to-date address by logging into your e:VisionStaffs portal.

The photo that you initially upload to your e:VisionStaffs portal will remain on your student record and is printed on your student ID card which is valid for the duration of your course of study at the University.

Note: Please ensure that the photograph which you upload is a passport style picture, clearly showing your face. Any editing (e.g. cropping) of the photograph must be done prior to uploading.

Changing the photo held on file would therefore invalidate your current student ID card and a new card would have to be produced. For this reason you cannot amend your photo via your e:VisionStaffs portal.

You may only amend your photo if your appearance has changed significantly and you are no longer recognisable from the image that is held on your student record (the photo on your student ID card). If you are no longer recognisable from the photo on your student ID card then please contact the .

Staffordshire University reserves the right to reject image amendment requests where your appearance on the new photo is not deemed to be unrecognisable from the image currently held on your student record.

The expiry date of your student ID card is the expected end date of your course. If you are still studying your course but your student ID card expiry date has passed please contact the Digital Institute London Help Desk

Stolen cards will be replaced free of charge on production of a crime reference number for the theft. Faulty or non-functioning student ID cards will be replaced free of charge unless this is due to careless damage.

Lost or carelessly damaged student ID Cards will be replaced upon payment of the appropriate fee. You can order and pay for your replacement student ID card on the Staffordshire University website.

Many retailers and businesses offer a student discount to holders of a valid NUS (National Union of Students) card.

*Important to note regarding Student/ NUS discounts – Your Staffordshire University ID card should be sufficient for these purposes as it is an NUS card. However, any discount offered is at the discretion of the retailer/ business. Staffordshire University cannot be held responsible for any refusal to offer discount and will not enter into discussion with the retailer/ business regarding proof of entitlement. Sometimes a discount will only be offered (or a higher level of discount is offered) to holders of an NUS “Extra” card. NUS Extra cards can be purchased via the Students Union. For more details please click here .

Our Students’ Union (SU) are here to give you advice and guidance throughout you time as a student at Digital Institute London. Their main office is at the Stoke-on-Trent campus, but there will be a representative exclusively for Digital Institute London.

The SU can help you with advice around money, accommodation or academic issues with their free, impartial service.

Find out more on the Students’ Union website.