Staffordshire University London Student Help Desk is your first point of contact for advice and support in all matters, from course-relate enquires to personal issues such a mental health and wellbeing,
If you have any questions, our Student Support and Information Administrator will be able to help you or signpost you with such things as:
Visit us: Monday –Friday 9am until 5pm (outside term time, staffed desk hours will vary)
Call us: 0800 1951799.
Email us: DILStudenthelpdesk@staffs.ac.uk
Extended service: Monday to Thursday: 17:00 to 20:00
Saturday and Sunday 10:00 to 13:00
Call us on: 01782 294751
At Staffordshire University London we have a team of professionals that will support you through your personal an academic journey from the moment you become a student until your graduation. We have a range of support services available on-site in London delivered remotely from our friendly team of experts Staffordshire. Whatever the concern, issue or question, we are here to help.
The Academic Skills team can help you develop techniques to learn effectively, produce your assignments and improve your work to reach your full potential.
For the London Campus Soo Plant is a designated member of the team who you should contact for initial advice.
The team can help you with
– Assignment structure and Academic Writing
– Critical Thinking
– Effective Reading
– Planning your work and Time Management
– Digital capabilities
At Staffordshire University, we have an established support network for our students, which has been extended to Digital Institute London. Below are links to some of the most commonly visited support information pages.
The University issues every student with a student ID card. This card has a number of important uses and is valid for the expected duration of your course:
See below for FAQs regarding your student ID card.
A student ID card can only be issued if we have a photograph of you. Please log-on to your e:VisionStaffs portal to upload a photo.
On campus full-time students will collect their student ID card during face-to-face enrolment.
On campus new part-time students will collect their student ID card during face-to-face enrolment
On campus continuing part-time students will have their student ID cards posted to their registered home address upon completion of online enrolment.
This is usually due to one of the following reasons:
The photo that you initially upload to your e:VisionStaffs portal will remain on your student record and is printed on your student ID card which is valid for the duration of your course of study at the University.
Note: Please ensure that the photograph which you upload is a passport style picture, clearly showing your face. Any editing (e.g. cropping) of the photograph must be done prior to uploading.
Changing the photo held on file would therefore invalidate your current student ID card and a new card would have to be produced. For this reason you cannot amend your photo via your e:VisionStaffs portal.
You may only amend your photo if your appearance has changed significantly and you are no longer recognisable from the image that is held on your student record (the photo on your student ID card). If you are no longer recognisable from the photo on your student ID card then please contact the .
Staffordshire University reserves the right to reject image amendment requests where your appearance on the new photo is not deemed to be unrecognisable from the image currently held on your student record.
The expiry date of your student ID card is the expected end date of your course. If you are still studying your course but your student ID card expiry date has passed please contact the Digital Institute London Help Desk
Stolen cards will be replaced free of charge on production of a crime reference number for the theft. Faulty or non-functioning student ID cards will be replaced free of charge unless this is due to careless damage.
Lost or carelessly damaged student ID Cards will be replaced upon payment of the appropriate fee. You can order and pay for your replacement student ID card on the Staffordshire University website.
Many retailers and businesses offer a student discount to holders of a valid NUS (National Union of Students) card.
*Important to note regarding Student/ NUS discounts – Your Staffordshire University ID card should be sufficient for these purposes as it is an NUS card. However, any discount offered is at the discretion of the retailer/ business. Staffordshire University cannot be held responsible for any refusal to offer discount and will not enter into discussion with the retailer/ business regarding proof of entitlement. Sometimes a discount will only be offered (or a higher level of discount is offered) to holders of an NUS “Extra” card. NUS Extra cards can be purchased via the Students Union. For more details please click here .
Our Students’ Union (SU) are here to give you advice and guidance throughout you time as a student at Digital Institute London. Their main office is at the Stoke-on-Trent campus, but there will be a representative exclusively for Digital Institute London.
The SU can help you with advice around money, accommodation or academic issues with their free, impartial service.
Find out more on the Students’ Union website.